| 摘要: | 已經有許多的企業透過企業資源規劃系統導入，輔導企業建立制度化的流程規
範，降低重複性高的人力作業，即時反應資源使用狀況，縮短企業反應時間，並提供
高階管理階層營運決策之參考依據，有效降低企業營運與管理成本，進而提高客戶滿
意度，從而提高企業核心競爭力。
善用新的資訊科技，一直是企業營運所不可或缺的挑戰，過往的企業資源規劃系
統導入或文件數位無紙化等，都是為了有效改善作業品質與拉高生產效率，如何能在
企業內部控制與風險管控下，來達到最佳效益要求。如果從流程改造的角度來思考，
透過 ERP 導入後，似乎也逐漸發展到了盡頭，只能透過高科技的方法來因應，來找到
其他的突破口，而 RPA 流程自動化機器人正在逐漸成為之後幾年企業流程發展的主
力。企業必須要能不斷的調整腳步，跟上新的技術，才能維持企業自我的競爭力。
在企業平常維運中，具有重複性高及勞力密集、一定規律的人工作業或是電腦作
業，就可使用 RPA 軟體機器人優化。譬如，企業員工平常消化各種資料輸入輸出、紙
本資料校對、製作績效報表、收發郵件功能等動作，可能耗用些許時間，此時藉由 RPA
軟體機器人就能夠自動處理。
RPA 的採用與建置，不只發生在金融業，其他各種行業，都已有導入成功案例。透
過數個實際案例，(1) 探討導入流程自動化機器人的公司，其所面對的挑戰。(2) 探
討面對挑戰所對應的解決方案。(3) 探討其所使用的 RPA 軟體及其運用的流程域。(4)
探討導入 RPA 後的改善與效益。 ii
本研究是以個案方式，探討數個 RPA 導入的專案，了解其所面臨之挑戰、其所對
應的解決方案、選擇的 RPA 軟體及實施的流程域以及導入後的改善與效益。希望藉由
本研究的結果，期許能提供導入 RPA 的參考，也有助於 RPA 的推廣。;Many companies have introduced enterprise resource planning systems to assist companies
in establishing processes, systems, and standards, reducing the repetition of manual operations,
real-time response to resource usage, shortening corporate response time, and providing
reference basis for high-level personnel to make operational decisions. Effectively reduce the
cost of business operations and management, thereby improving customer satisfaction and
enhancing the core competitiveness of the company.
Making good use of new information technology has always been an indispensable topic for
business operations. In the past, the introduction of enterprise resource planning systems or
electronic forms were all to improve quality and output efficiency. How to comply with
corporate internal control and wind management? The automation requirements to achieve the
maximum benefit. If you think about it from the perspective of process transformation, after
the introduction of ERP, it seems that it has also developed to a critical point, and you can only
find other breakthrough points through system development. The process automation robot
RPA has gradually become the focus of future enterprise development. . , Enterprises must be
able to continuously adjust their pace and keep up with new technologies in order to maintain
their competitiveness.
In the daily operations of enterprises, repetitive tasks and labor-intensive and regular manual
computer operations can be performed by software robots. For example, corporate employees
usually handle various data input, data comparison, report making, email notification, etc.,
which may take up a lot of time, and RPA can automatically handle it. iv
The adoption and implementation of RPA has not only occurred in the financial industry, but
other industries such as manufacturing, trade, services, and medical care have all been
introduced. Through several practical cases, (1) explore the challenges faced by companies that
implement process automation robots. (2) Discuss the solutions to the challenges. (3) Discuss
the RPA software it uses and its application process domain. (4) Discuss the improvement and
benefits after the implementation of RPA.
This research is a case study to explore several RPA implemented projects, to understand
the challenges they face, their corresponding solutions, the selected RPA software and
implementation process domains, as well as the improvements and benefits after the
implementation. I hope that based on the results of this research which can provide a
reference for the implementation of RPA and also help the promotion of RPA. |
